Contact Us

Ruchelora is owned and operated by Shenzhen Longdingyuan Technology Co., Ltd.

If you have questions about our products, orders, payments, shipping, returns, refunds, or other customer service matters, please contact us by email at service@ruchelora.com. Our support team will review your inquiry and provide assistance.

For order-related questions, we recommend including your order number, the email address used when placing the order, and a clear description of your concern. Providing complete information helps us respond more efficiently.

We aim to provide helpful customer support and handle customer inquiries in a timely manner.

Company Information

Brand Name: Ruchelora
Company Name: Shenzhen Longdingyuan Technology Co., Ltd.
Registered Address: Room 4C9D3, Haijing Plaza Building, No. 18 Taizi Road, Shuiwan Community, Shekou Subdistrict, Nanshan District, Shenzhen, Guangdong Province, China
Email: service@ruchelora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.